Zetrix AI Plans to Settle RM314 Million Government Debt

Zetrix AI Bhd, formerly operating as MyEG Services Bhd, is a Malaysian digital services concessionaire and revenue collection agent for the Road Transport Department (Jabatan Pengangkutan Jalan, JPJ). Operating as an appointed digital government intermediary since 2000, the company processes online motor vehicle licence renewals, vehicle ownership transfers, driving licence transactions, and summons settlements for vehicle owners nationwide. On 6 October 2026, Zetrix AI Bhd submitted an official debt settlement proposal to the Malaysian government to resolve RM314 million in withheld statutory collections, following a government suspension of its road transport payment gateways enacted on 5 October 2026.

Key Facts

How Did the RM314 Million Debt to the Malaysian Government Accumulate?

The RM314 million debt accumulated between 19 May 2026 and 30 September 2026 from public revenue collected via MyEG and Zetrix AI platforms for JPJ transactions. Transport Minister Anthony Loke confirmed the sum accrued across several months in 2026, refuting earlier media assertions that the arrears spanned a three-year timeframe.

Earlier press reports had initially understated the unremitted funds. A report by The Straits Times on 2 October 2026, citing government documents and official sources, originally stated that the unremitted sum exceeded RM200 million. Anthony Loke subsequently clarified the verified total at RM314 million, representing unpaid public revenue from driving licence fees, road tax renewals, and traffic summons settlements.

"Ini yang saya nak memperbetulkan sedikit laporan-laporan media yang mengatakan bahawa sudah tiga tahun..."

Anthony Loke, Malaysian Minister of Transport (Press Conference, 5 October 2026)

The Ministry of Transport and JPJ issued 35 reminders and convened four official engagement sessions to recover the collections. In response, Zetrix AI issued a post-dated cheque of RM231 million due on 30 September 2026, but the bank halted processing after receiving explicit instructions from the company, leading to the suspension of JPJ services across MyEG and Zetrix AI on 5 October 2026.

Zetrix AI Bhd accumulated an unremitted debt of RM314 million to the Malaysian government from JPJ collections between 19 May and 30 September 2026.

What Is Zetrix AI's Proposed Settlement Plan?

Zetrix AI Bhd submitted an official repayment proposal to the Malaysian federal government on 6 October 2026 to settle its RM314 million debt. The company announced that its immediate corporate priority is clearing the unpaid funds and securing government approval to reinstate suspended public JPJ road transport services.

According to a report published by the New Straits Times on 5 October 2026, the repayment framework was placed before the federal administration for formal consideration. However, Zetrix AI Bhd did not disclose the precise repayment schedule, financial instruments, or instalment amounts in its public statement.

Under statutory concession terms established in 2000, collection agents must remit public funds to the federal treasury within one working day after each transaction. Zetrix AI publicly expressed regret over customer inconvenience and confirmed that all motorist transactions registered before the 5 October 2026 suspension were fully completed.

Zetrix AI Bhd submitted a formal debt restructuring plan to the Malaysian government on 6 October 2026 to resolve RM314 million in outstanding JPJ revenue.

How Does the Suspension Impact Malaysian Motorists?

Malaysian motorists cannot renew road tax or settle summonses through MyEG or Zetrix AI portals following the 5 October 2026 government suspension. However, the Ministry of Transport and Zetrix AI confirmed that all user transactions finalized prior to the suspension date remain valid and fully processed within the official JPJ database.

For drivers living in urban centres such as Kuala Lumpur condominiums or landed suburban areas, routine JPJ renewals must now be routed directly through counter branches or alternative government digital channels. Motorists experiencing connectivity interruptions across domestic fixed broadband providers, such as Unifi, Maxis, or Time, can access JPJ digital systems independently of third-party concession portals.

Zetrix AI clarified that end-user funds already debited prior to 5 October 2026 were honoured, ensuring vehicle owners face no legal invalidity on renewed road tax discs or licences during daily enforcement checks.

All JPJ transactions submitted through MyEG and Zetrix AI before 5 October 2026 remain legally executed and recognized by Malaysian transport authorities.

Common Questions

Were motorist transactions processed before 5 October 2026 invalidated?

No. Zetrix AI and Transport Minister Anthony Loke confirmed that all customer transactions finalized prior to the 5 October 2026 suspension were fully processed, ensuring road tax and driving licence renewals remain legally binding.

Why did the bank fail to clear the RM231 million cheque?

The bank did not clear the RM231 million post-dated cheque dated 30 September 2026 because it received explicit instructions from Zetrix AI directing the financial institution not to process the payment to the government.

What is the standard government remittance deadline for JPJ collection agents?

Under official collection agency agreements operating since 2000, appointed agents must remit all collected JPJ revenue to the Malaysian government no later than one working day following the completed customer transaction.

Sources and Methodology

This article synthesises public reporting and official ministerial statements documented in Careta ("Zetrix AI Kemuka Pelan Selesai Tunggakan RM314 Juta Kepada Kerajaan", published 6 October 2026 by Qalif Latif), referencing corroborating reporting from the New Straits Times (5 October 2026) and The Straits Times (2 October 2026). All monetary figures are reported in Ringgit Malaysia (RM) in strict accordance with original ministerial statements without currency conversion. Non-English source statements were translated into British English while preserving official institutional names (Jabatan Pengangkutan Jalan, MyEG, Zetrix AI Bhd). This article was last updated on 6 October 2026. Information specific to Malaysia was verified against Ministry of Transport Malaysia press statements.